Help and advice for consumers travelling and shopping within the EU
We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint
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Airline bookings can lead to surprises
Air travellers can get an unpleasant surprise if they do not fully understand who they are buying their ticket from and what conditions apply. This is evident in Danish passenger complaints to consumer Europe.
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What to do if you are threatened with debt collection
When foreign companies threaten you with debt collection, the most important thing is that you remain calm – and take immediate action.
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Is warning other car hirers not to sign
Birger and his wife had prepaid a rental car in Malaga. When they were to pick up the car, he had to pay a so-called deposit and sign a Spanish contract before the car was released to them. He is now warning other travellers against doing the same.
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